Guidance Services / Need Help? Reach out!

If you run into an issue, please contact us ASAP. This allows us time to research and resolve the issue. We want to ensure you have the materials needed to be successful.

Reach out to Alida Banegas via email alida.banegas@osceolaschools.net, calling 407-870-8236 or messaging through Remind https://www.remind.com/join/destu .

Microsoft Authenticator
- FAQ Microsoft Authenticator - Multi-factor Authentication | Valencia College
- Microsoft Authenticator Process - Article - Add or Update Multi-Factor ... (teamdynamix.com)
Having Code Issues?
- Please refer to the Digital Media/eLibrary and the two-step verification process attachments.
- Use the Help Desk. Here is a video explaining how to navigate through the Valencia College's bookstore online help feature after we have placed an order.
- There are some classes that offer a two-week trial free access code. Feel free to activate it, but IMMEDIATELY write to Alida Banegas. During that time we should be able to find a solution.
Book not delivered?
- Use the track feature on the Valencia College's bookstore online: Track Your Order (textbookx.com).
- Check your atlas email.
- Use the Help Desk. Here is a video explaining how to navigate through the Valencia College's bookstore online help feature after we have placed an order.
- Please contact Alida Banegas for help.
Can't make it during bookstore hours?
Use the resources below to address other commonly asked questions:
- How to save your Student Detail Schedule (SDS) as a PDF step-by-step explanation. - Click Here!
  - Video explanation
- After we placed your order, navigate through Valencia College’s Bookstore Online features. - Click Here!
  - Like how to access your Digital Media/eLibrary,
  - How to use the Track Feature/find the Purchases tab,
  - And how to use the Help Desk.

The School District of Osceola County, Florida